Customer Care

Ordering

Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total.

Orders can be placed online using Visa, MasterCard, American Express or Discover Cards.

Sales tax will only be assessed for orders that are shipped within the state of Nevada.

Baby Gifts and Baby Showers has no minimum-order requirement for most of our items. There are some exceptions, please check the product information pages.

Order Tracking & Updates

We will send you the tracking information for your order as soon as it becomes available so that you can track its progress to your location.

We will send you an email confirmation once your order has been received by our system.

You may make changes or cancel your order as long as the order has not been processed or personalized. We strongly suggest you communicate with a customer-care representative toll-free at 1-888-837-7896 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges.

Return Guarantee and Exchanges

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer-care at 1-888-837-7896 for a return authorization within 30 days of receipt of your order. All returns must be approved by our customer-care department.

All refunds are processed upon inspection of items. Once your returned items have been processed, a credit should post to your credit card (minus any shipping fees you incurred on your original order) within three-to-five business days.

Due to the nature of these items (i.e. they cannot be resold,) personalized favors and gifts are non-returnable and non-refundable.

Due to the nature of these items (i.e. they cannot be resold,) edible favors are non-returnable and non-refundable.

If you wait longer than 30 days to notify us regarding the return of your items, your order may be subject to restocking fees. Please speak with one of our customer-care representatives for further clarification.

Please inspect all items carefully when you receive your order. If there's any damage, please call our customer-care department at 1-888-837-7896 at your earliest convenience, but no later than 7 days after the package was delivered. A customer-care specialist will help you file a claim with the shipping company used.

Shipping

Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within three-to-five business days. If an item requires personalization, production time could take up to 10 business days, depending on the item. Product descriptions provide additional information on production, so be sure to check before ordering.

To offer you the widest selection of high-quality and unique products, we use multiple vendors for the items on our website. Because shipping may vary depending on the vendor, please see the product's description section for production times. Please note that, in some cases, you may receive multiple packages.

Unfortunately, we cannot ship to PO Boxes. We require a physical address for delivery.

At this time, we do not ship outside the U.S., U.S. territories or Canada.

Unless stated otherwise on the product description section, shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.

Privacy and Security Policy

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

Contact Us

Call us anytime during normal business hours, toll-free at 1-888-837-7896.

E-mail us at CustomerService@babygiftsandbabyshowers.com or click here to ask a question, make a suggestion or get any assistance you may need. Most messages are answered within 24 hours. Please note that weekend e-mail responses may be delayed.

Attn: Customer Service Manager
Baby Gifts and Baby Showers
4734 Rancho Camino Court
Las Vegas, NV 89129